Returns & Refunds
At CanisSupply™, we want you and your dog to be satisfied with your purchase.
1. Return Window
You may request a return within 30 days of receiving your order.
2. Return Conditions
To be eligible for a return:
- Item must be unused and in original packaging
- Proof of purchase is required
Due to hygiene reasons, we cannot accept returns on opened or used products.
3. Return Shipping Costs
Customers are responsible for return shipping costs.
We do not cover return shipping fees.
4. Refund Process
Once your return is received and inspected:
- You will be notified of approval
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
5. Damaged or Incorrect Orders
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Include photos for faster resolution
6. Non-Refundable Situations
We do not offer refunds for:
- Used or opened items
- Incorrect shipping address provided by customer
- Delays caused by customs or carriers